You should always opt for models that hold on in the instep with a strap or shoelaces.
I have bunions, what should I take into account?
Choose styles which are plain in the bunion area, without overlaps, straps, or ornaments. Avoid very high heels. We are very conscious about this problem when designing the shoe, besides that our leather is soft and our lasts quite generous.
My size is no more available but there is half size smaller/bigger, will it fit me?
Smaller size, even half size affects the fit, especially in closed shoes; It can be more flexible with sandal. A half size is + 3mm longer and a full size is + 6mm. Half size more in a boot is barely noticeable, but never in a pull up boot (no zipper or lacing). Half size bigger in pumps or Mary Janes can make your back heel loose, so always choose your correct size in this type of styles.
Do leather shoes enlarge with use?
Yes, but only in width, never in length.
The back part of the heel gets out, is it too big, do I need a smaller size?
Try adding a half insole (not entire) of 1 - 2 mm thick to stop foot sliding forward and keep your back heel secure. Sometimes you have to add more than one insole in one of the shoe, as it’s very common to have one foot bigger than other. The insoles are available in supermarkets or pharmacies, but these may sometimes be too thick and you have to remove the foam glued on it. You may also ask for the insoles writing to our e-mail; we’ll send them to you as quick as possible.
I have one foot smaller
That's pretty normal. Avoid pumps or shoes that do not hold on the instep. You can add a 1 or 2 mm half insole (whatever thickness you need) inside the shoe of your smaller foot until it feel right.
I have strong calf and I cannot zip-up my boots
Choose boots with shoelaces you can adjust to your leg. In any case, our boots have an elastic on the inside part of the boot. If you want to see the measures of our boot´s shaft, click here.
How is the fitting of Chie’s shoes?
In general the width is generous and the length is correct, meaning that a 37 is a perfect 37.
My leather shoes in natural colour have become darker!
Light colours, but especially vegetable tanned leather (method of working the leather to obtain certain characteristics) have this handicap or 'beauty' as they get older change to a darker tone. The sunlight is responsible for these changes, it's like when we get tanned.
I don’t feel comfortable in my shoes!
Each foot is different, send us your mail with anything that may bother you and we’ll try to give a solution. Sometimes you have to adjust the shoe to your foot with paddings or stretching them.
Can I shorten the heels? I love these shoes but they are too high!
NO! No way! Other problems will come up from lowering the heel!
Can I colour dye my shoes?
Yes, but with a special dye for leather, with aniline dyes. But always go to a darker tone than original. Do not try to dye a black shoe into red! Better bring the shoes to a good cobbler or a leather professional.
Leather sole is peeling off!
If you’re walking in the rain or wet floor for a long time, the colour covering the leather sole can peel off as leather is porous and absorbs water. But this only happens in extreme cases. Let it dry thoroughly, clean up the area and apply a dark shoe cream on it.
How should I clean my shoes?
As we only use high quality leathers, with a natural treatment and little coverage of pigments, cleaning is limited. Never wash the skin, if you wet or wash the whole shoe with soap, the skin hardens and the shoe gets deformed and becomes useless.
HERE ARE SOME TIPS FOR CLEANING:
A) Cleaning leather suede :
If shoes are wet, let them dry thoroughly. Clean using a special brush for suede or a toothbrush then use a waterproof spray for suede. It should be sprayed periodically, that does not mean that it no longer absorbs water but resists more.
B) Cleaning plain leather:
Use a clean and soft, slightly damp cloth. Clean softly all over the shoe without 'scrubbing'. I recommend applying periodically a leather nourishing cream.
C) Cleaning light colours:
The procedure is the same as above
D) Cleaning oil stains, liquids:
It’s very difficult to take these off. When stained with liquids, wipe off as quickly as possible. That’s why the use of waterproof spray and nourishing cream is so important, it will seal pores and protect from accidents.